For robotic vacuum cleaners that are compatible with the ZACOHome app, the speed of the side brushes can be adjusted. For very fine dust, a faster speed is more suitable, and for coarser dirt, a low side brush speed.

To change the speed, click on your robot in the app and then on the three bars in the upper right corner. From there you will be taken to the settings page, where you can choose between 1% and 100% under "Side brush speed".

For normal house cleaning, we recommend a speed of about 20%.

To maintain a long-lasting cleaning performance, the regular care and cleaning of your robot is very important.

Therefore, clean the dust bin or mopping module after each use of your robot and remove hair from the side and main brushes if necessary. If long hairs have wrapped themselves around the brushes and wheels, simply pull them off carefully with the enclosed cleaning tool.
If you have long hair, it may be necessary to cut the hairs with scissors first. You can then brush remaining hairs and dust out of the suction shaft with the enclosed cleaning tool.
Hint: Possible fraying of the side brushes can be significantly reduced by using warm water. This makes them more durable!

The robot can be carefully wiped with a warm cleaning cloth. The microfiber cloths should be washed at 60° in the washing machine after each cleaning process.

Periodically tap out the particulate filter over a trash can or away from home (note: do not clean with water) and replace as needed.

Also, make sure your robot's sensors are clean so as not to limit its precision and orientation.

For better clarity, we of course have a video for you on the care and cleaning of your ZACO robot.

If a part of your ZACO robot stops working, this is no reason to give up on your household helper.

As the European distributor of ZACO robots we can offer you the following:

• Sending the required spare parts and/or a repair service at our headquarters.
• Repair by our technical support team.

In both cases we ask you to contact our ZACO customer service beforehand.
Many cases can already be solved quickly with a direct contact person and we can clarify in advance to what extent repair costs will be incurred.

The Repair is free of charge, if your ZACO robot is within the warranty period.
ZACO models purchased since 2020 have a warranty period of 3 years (after successful registration) – otherwise the ZACO robots have a warranty period of 2 years. Batteries are exempt from this and have a warranty period of 12 months. Please note the ZACO warranty conditions.

Flat-rate cost of repair (incl. VAT):
Note: These will apply if your robot was purchased from another distributor or your robot is out of warranty.
Shipping fee: €9.99 (outbound and return)
Repair flat rate: 39,99 €
Cost of spare parts needed

1. Turn the robot over and either first remove the screw or remove the side brushes with a click
2. Then take out the side brush and remove the dirt and adhering hair from the brush
3. Now put the side brush back in and screw it tight.

Due to the ongoing household help of your robot, it needs regular maintenance and even spare parts from time to time.

These can be easily reordered online or can also be requested individually from our friendly customer service.
Due to an existing warranty (3 years; except batteries: 12 months) there is of course also the possibility to get needed spare parts replaced.

The following spare parts can be requested from our ZACO customer service or ordered directly online:

• Microfiber cloths
• Fine particle filters
• Side & main brushes
• Bristle brushes & rubber slat brushes
• Remotes
• Cleaning tools
• Protective films and skins
• InvisibleWall transmitter
• Dust bins and mopping modules
• (Additional) batteries
• Vacuum motor
• Charging station and charging cable
• Side and main wheels
• Holder for the microfiber cloth

To learn how to replace your robot's battery yourself, check out these step-by-step video tutorials:

A-series battery replacement

V-series battery replacement

To learn how you can replace the bumper of your robot, you can watch this video tutorial:

Bumper replacement

To replace the locking mechanism from the V5x, V5sPro or V3sPro model, watch the following video tutorial:

Closing mechanism replacement

You can see how to replace the side brush motor in this video tutorial:

Replace side brush motor

You can see how to replace the drive wheel in this video tutorial:/p>

Replace drive wheel

Possible reasons:

• Fully charge your robot at its charging station before initial cleaning.
• Check if the toggle switch on the side of the robot is set to "On".
  Only when the main power switch is on, your ZACO robot can start cleaning.
• Remote control: Check if batteries have been inserted into the remote control and that they have sufficient power.
• Check that the charging station is connected to the power supply.
  Hint: The robot can also be charged directly with the charging cable. The charging station is not mandatory for most models.

  If your robot does not start despite these possible reasons, contact our ZACO customer service directly – we will find an individual solution for this.

Possible reasons:

• The ZACO vacuuming and mopping robots have the strong cleaning mode MAX. Here, this independently increases the suction power to remove heavier dirt. The increased motor speed automatically makes the ZACO louder.
• After prolonged use, the filters (particle filter, fine particle filter and possibly the sponge) can become so dirty that the air can no longer flow through them well. In this case, you can tap out the fine particle filter over a trash can (caution: do not clean with water) or replace it with a new one.
• Check for hair or debris caught between the wheels and brushes. Remove them to give your robot a smooth and quiet run.
• For the robot models with ZACO App you can turn the voice prompts of your robot down or off. To do this go to Settings_Voice prompts_Volume control and adjust the volume.

Some reasons why the ZACO vacuum robot suddenly stops could be:

Dust container full

Dirt in the gearbox

Battery empty

dirty sensors, robot could constantly detect an obstacle

If your robot's side brushes have stopped turning, it's likely the brushes blocked
or need to be cleaned.
Check whether hair is tangled in it or whether other things are caught. If that doesn't help, your robot's side brush motor may be defective.
If you accept this, please contact our customer service.

To check if the charging station is defective, please connect the power supply directly to the robot (for selected models only) and toggle the toggle switch from (1) to (0). Then let the robot charge for a few hours (3-4). If your vacuum robot is then charged, the charging station is defective.

If your ZACO robot is in the warranty period, you will receive the corresponding spare part from us. Please contact our ZACO customer service.
ZACO models purchased from 2020 have a warranty period of 3 years (after successful registration) - otherwise, the ZACO robots have a warranty period of 2 years. Batteries are excluded from this. These have a warranty period of 12 months. Please note the ZACO warranty conditions.

Outside of the warranty period, you can purchase a new charging station or power supply at Accessories reorder spare parts.

Possible reasons could be:

the distance of 1.5m around the charging station is not given

contaminated sensors

The robot is too far away from the charging station

There are too many obstacles around the charging station.

Robot vacuum cleaner equipped with cliff sensors work with infrared light beams. These require a reflection to determine that floor is present. Dark floor, respectively also carpets, absorb light like the infrared light. Thus, no signal reaches the robot and it can no longer navigate properly. Since the robot's main priority is to protect itself from falling, it then backs up.

In case of some problems, the robot will draw attention to itself with an acoustic signal:

Option 1: very short tone = wheels or side brushes need to be checked.
Option 2: medium tone = Cliff sensor needs to be cleaned or shock absorbers should be shaken slightly and checked for foreign objects.
Option 3: solid tone = The main body is blocked and needs to be moved and restarted.

ZACO models purchased from 2020 onwards have a warranty period of 3 years (after registration) – otherwise the ZACO robots have a warranty period of 2 years. Please note the ZACO warranty conditions.

Batteries are excluded from this. These have a warranty period of 12 months.

The fact that your order was canceled can have several reasons. Either you asked us to do so, the item is no longer in stock or our system has detected signs of a fraud attempt. If the latter is the case and it was obviously misjudged, please place a new order and choose the payment method "prepayment via bank transfer".

In addition to the user manual included in the scope of delivery, you can also find it digitally HERE.

To significantly increase the mopping performance, we have some tips for you here:

• Remove small objects such as toys and cords from the floor and put up what could prevent your robot from cleaning.
• Let your ZACO robot vacuum your apartment before mopping.
• Dampen the microfiber cloth before cleaning to achieve efficient cleaning across the entire area.
• For robot models with app control, you can adjust the amount of water. You can find this function in the "Settings" under "Water level control". You can choose between Soft, Standard and Strong.
  For a parquet floor, we recommend the Gentle setting. For stubborn stains, the Strong setting makes sense.
• After mopping, clean the mopping module thoroughly with warm water and wash the microfiber cloth in the washing machine at 60°C.

In order to keep the device permanently ready for use, the charging station should always be connected and the robot should be placed on it.